Sono Bello Case Study | Laser Liposuction and Body Contouring | Birdeye (2024)

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Sono Bello Case Study | Laser Liposuction and Body Contouring | Birdeye (4)

Sono Bello Case Study | Laser Liposuction and Body Contouring | Birdeye (5)

Company Snapshot

Sono Bello stands out for their personalized approach to cosmetic procedures, which is built on a foundation of experience, specialization, and customization. With a team of over 185 board-certified physicians, Sono Bello has conducted more than 300,000 procedures tailored to each client's needs, emphasizing their unique qualities. Expanding to over 100 locations in the United States, Sono Bello demonstrates their commitment to leading the cosmetic surgery industry. As they move forward, they remain focused on adopting the latest advancements to provide their clients the highest standards of service and outcomes.

  • 100+
  • December 2018

  • Reviews
  • Surveys

Background

Sono Bello faced challenges with their manual patient feedback system across various locations, leading to slow response times and impacting their reputation negatively. Recognizing the need to improve patient experience management, they aimed to streamline the review process, amplify the promotion of positive patient experiences, and increase appointment attendance.

Tackling challenges in extracting actionable insights from feedback and addressing issues such as cancellations and no-shows were key. Birdeye played a crucial role in helping Sono Bello achieve these objectives by providing an integrated platform that streamlined review management, expedited responses to feedback, and offered valuable insights into patient experiences. This significantly improved patient show rates and overall satisfaction.

"At Sono Bello, our reputation is our lifeline. We're deeply committed to the patient experience, with attention from the top down. Our CEO and founder receive a daily email summarizing the previous day's reviews, providing us with a clear understanding of our patients' perspectives, successes, and challenges."

Sono Bello Case Study | Laser Liposuction and Body Contouring | Birdeye (6)

Tim SurowieckiChief Marketing Officer at Sono Bello

Improving Feedback Request Process

Sono Bello recognized the necessity of streamlining their feedback collection process to effectively capture their patients’ experiences while minimizing staff workload. To achieve this, they opted for Birdeye Reviews.

Utilizing Birdeye's automated campaigns, Sono Bello seamlessly solicited feedback from patients post-experience, simplifying the data collection process. This approach not only facilitated gathering insights but also empowered patients to effortlessly highlight their positive experiences.

Transitioning to Birdeye was a strategic move to enhance patient engagement and showcase the excellent service Sono Bello provides without imposing additional tasks on staff. This decision resulted in a win-win scenario—Sono Bello obtained valuable feedback while patients felt valued and listened to, contributing to transparent and open communication between the service provider and recipients.

Sono Bello Case Study | Laser Liposuction and Body Contouring | Birdeye (7)

Boosting Business and Patient Show Rate Through Positive Reputation

Implementing Birdeye Reviews had a ripple effect on Sono Bello's business operations, resulting in a significant 15-20% increase in patient show rates. The influx of positive reviews played a pivotal role in boosting Sono Bello's reputation within the cosmetic surgery industry, fostering more business and solidifying its position as a trusted provider.

These reviews not only motivated existing patients to keep their appointments but also attracted new clients. Prospective patients, influenced by others’ experiences, chose Sono Bello for their cosmetic surgery needs, expecting a similarly high level of satisfaction.

"Birdeye has transformed Sono Bello by providing instant access to patient satisfaction data at our local centers, allowing regional directors to detect trends across sites, and offering the C-Suite comprehensive visibility into patient experience, satisfaction, and employee effectiveness across all locations."

Sono Bello Case Study | Laser Liposuction and Body Contouring | Birdeye (8)

Tim SurowieckiChief Marketing Officer at Sono Bello

Enhancing Patient Experience through Surveys

Acknowledging the significance of the three-month checkup in assessing results, Sono Bello’s proactive team implemented a strategy to elevate care and ensure patient satisfaction by closely monitoring patients throughout their procedures and recovery. To achieve this, they turned to Birdeye Surveys as a valuable tool.

The integration of Birdeye Surveys proved transformative for Sono Bello. They leveraged Natural Language Processing (NLP) and advanced survey capabilities to analyze patient feedback. This provided detailed reports on patient experiences across different locations, identifying specific keywords for targeted insights. Additionally, Birdeye Surveys offered customized surveys tailored to different stages of the patient journey, facilitating timely feedback and efficient management.

Such analysis highlighted appreciated aspects of service and areas for improvement, encouraging the uniform implementation of best practices across all departments, from medical staff to front desk operations. Leveraging detailed feedback, significantly enhanced the patient experience, guiding process improvements and exceeding patient expectations. These valuable insights enabled strategic decisions to enhance care consistently across their network, demonstrating a commitment to ongoing improvement.

Sono Bello Case Study | Laser Liposuction and Body Contouring | Birdeye (9)

Feedback to Forefront

By integrating Birdeye's solutions, Sono Bello has transformed their patient engagement and experience, streamlining feedback collection and enhancing service visibility. Birdeye Reviews enabled efficient feedback solicitation and management, significantly improving communication and patient satisfaction. This initiative strengthened Sono Bello’s reputation, leading to increased patient show rates and business growth, and facilitated detailed insights into patient experiences via Birdeye Surveys. These insights allowed Sono Bello to refine their services, ensuring high-quality care and reinforcing their status as a trusted leader in the cosmetic surgery field.

Schedule a demo today, call 1-800-561-3357 ext 1, or send an email to sales@birdeye.com.

Sono Bello Case Study | Laser Liposuction and Body Contouring | Birdeye (10)

Birdeye: The Obvious Choice

Winning over 400 awards for 10 quarters in a row, Birdeye is the most-awarded and highest-rated customer experience software for businesses of all sizes.

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Sono Bello Case Study | Laser Liposuction and Body Contouring | Birdeye (12)

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Sono Bello Case Study | Laser Liposuction and Body Contouring | Birdeye (2024)

FAQs

How much fat can Sono Bello remove in one session? ›

How much belly fat can be removed in a single liposuction procedure? In terms of volume, the maximum amount of fat that can be removed from a patient's body during a single liposuction session is often between 4000 and 5000 cubic centimeters.

Does Sono Bello actually work? ›

How successful are Sono Bello procedures? Sono Bello body transformation procedures work and have been highly successful helping a variety of patients achieve their ideal body shape over the years.

What happens to loose skin after Sono Bello? ›

Will my skin retract or tighten after a Sono Bello procedure? A patient's skin will tighten after a liposuction procedure and this is a natural part of the healing process.

How long do Sono Bello results last? ›

Each patient's results from their Sono Bello procedure are permanent, as fat cells are permanently removed from the body during the liposuction procedure. When a person loses and gains weight, fat cells do not appear and disappear—rather, the fat cells in their body shrink and grow.

How many inches can lipo take off your waist? ›

How Many Inches Can I Lose After This Procedure? You can expect to lose a couple of inches from your waist after this procedure. A good rule of thumb is you can expect to lose around an inch for every five pounds of fat lost.

Can you lose 20 pounds with liposuction? ›

Generally, when people want to lose weight, they say that they want to lose between 20 and 30 pounds. If someone tried to use liposuction strictly for weight loss purposes, they'd soon learn that the procedure can only take off a maximum of 10 pounds, and usually much less.

What are the negatives of Sono Bello? ›

Side Effects

When it comes to body contouring, there are varying CoolSculpting and Sono Bello reviews. Sono Bello's side effects symptoms include pain, body swelling, and skin appearing redness, while the CoolSculpting process rarely has side effects beyond mild discomfort.

What is the Sono Bello controversy? ›

In May 2009, Ms. Javellana left Sono Bello Body Contour Center in Bellevue, Wash., alone in a taxi and, without telling anyone, checked into a hotel to recover, where she was found dead the next day. Ms. Javellana, a web designer, kept her liposuction a secret from friends and family in order to surprise her fiance.

Why is Sono Bello so expensive? ›

The skill of the surgeon performing the Mommy Makeover procedure, as well as the technology and techniques employed during the surgery, all play a role in the overall cost of the Mommy Makeover procedure. Sono Bello utilizes state-of-the-art technology and advanced surgical techniques to deliver superior results.

Which is better, CoolSculpting or Sono Bello? ›

Which Is Better? While Sono Bello and CoolSculpting are both viable options for non-invasive body contouring, CoolSculpting stands out for its effectiveness, safety, minimal downtime, and cost-efficiency.

How long do you wear compression garments after Sono Bello? ›

The area can remain firm or even lumpy as the swelling recedes. You will be told when to start massaging the suctioned areas. Individual healing varies, but most end up using their compression devices at least 3-6 weeks.

Who is not a good candidate for Sono Bello? ›

If you have a BMI over 42, wear a pacemaker, have uncontrolled diabetes, are actively receiving chemotherapy, had a recent heart attack within five years, are pregnant, on dialysis or use an oxygen tank, are on an organ transplant waiting list, take blood-thinning medication, have heart disease, or kidney or liver ...

How many pounds of fat can Sono Bello remove? ›

Each liposuction session may result in a maximum of 4000cc to 5000cc of fat removed. It is not uncommon for some patients to lose 20 to 30 pounds following liposuction with maintenance of a well-balanced healthy lifestyle.

Can you drive yourself home after Sono Bello? ›

The anesthesia-free procedure means you can drive yourself home with CoolSculpting. You need help from a friend after Sono Bello. The risk is also an important factor.

Can Sono Bello get rid of belly fat? ›

Micro-laser liposuction procedures like Sono Bello's TriSculpt® allow surgeons to remove stubborn belly fat effectively and accurately in just one visit. And because the procedure is considered permanent, the fat removed cannot come back or re-grow after the procedure is complete.

How much fat can be removed in one liposuction session? ›

The guideline for the safe limit of fat removal during a single liposuction procedure is approximately five liters, or about 11 pounds, but will vary from patient to patient, based on their overall health, weight, and desired treatment areas.

How many pounds is 4000 cc of fat? ›

For example, in Florida, only 4000cc of fat may be removed during liposuction, which equals approximately 7-8 pounds or 3.5 liters.

Can liposuction remove 100 pounds? ›

Generally speaking, the maximum amount of fat that can be removed with liposuction procedure is 5000 ml. That's roughly 11 pounds on the scale. This amount is actually quite significant.

How much does 5000cc of fat weigh? ›

The FDA set a limit on how much fat can be removed during a liposuction procedure—5,000cc of fat or roughly 11 pounds. 11 lbs is the maximum safe limit. If more excess fat is removed, it can lead to health complications and compromise your recovery process.

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